Frequently Asked Questions
Question 1: What size should I purchase?
Please refer to our size guidance.
Question 2: I am in between sizes. Which size should I choose?
Bioceramics – always choose the smaller size, you want this collection to fit snug to your body for the best results. (though this collection is meant to fit snug, it should not be so tight that is causes you to feel uncomfortable)
Bio-Energy – always choose the size up for most comfortable fit
Bio-Contour – always choose the size up for most comfortable fit
Question 3: What is the return and exchange policy?
- We can only make return if any production defect occurred at your order.
- We accept size exchange 1 (one) time only.
- Make sure that item is only used for fitting purposes and unwashed.
- Please note that we can only offer for size exchanges if the stock for that particular item is still available.
- There is shipping charge to exchange items for a different size, however all exchanges are based on stock availability.
- We can only offer you return and exchange for reasons stated above if we received your notification before 7 (seven) working days after you received your order.
- All the following policies are not applied to Sale items. ALL SALE ITEMS CANNOT BE RETURNED/ EXCHANGED.
Question 4: Can I wear bioceramic capri/ short while swimming?
Our Bio Ceramic products are made of a neoprene material, similar to the fabric used for wetsuits. We have received positive feedback from customers who use this product while swimming. However, use in chlorinated pools can negatively affect the normal life of the garment due to chlorine’s ability to damage the fabric.
Question 5: Can I wear bioenergy capri/ short while swimming?
Our Bio Energy products is made of a high quality stretch fabric that is moisture wicking much like a swimsuit. We have received positive feedback from customers who use this product while swimming. However, use in chlorinated pools can negatively affect the normal life of the garment due to chlorine’s ability to damage the fabric.
Question 6: Can I wear Delfin products while pregnant?
We recommend seeking guidance from your healthcare provider regarding the safety of wearing our compression garments during pregnancy.
*Please note that our neoprene Bio Ceramic products help maximize body heat wherever the garment makes contact with your body, which may not be advisable during pregnancy.
Our Bio Energy and Bio Contour products fit like close-fitting spandex garments, so it may depend on your comfort level of wearing compression garments.
Question 7: What are the differences among your 3 collections and which one is right for me?
Bio-Ceramic - Our Heat Intensifying Collection contains a thin layer of neoprene and bio-ceramic material that reflects body heat. It is comprised of shorts, capris, tankinis, arm bands and tummy toner.
Primary uses: Increased Perspiration during exercise, Weight loss, Muscle Protection, Reduction of Visible Cellulite.
Bio-Energy - Our Mineral Infused Collection is the closest to a traditional spandex workout apparel, with regular and high-waisted shorts and capris. The fabric is imprinted with ink embedded with minerals activated by body heat.
Primary uses: Boost workouts, Reduce muscle fatigue.
Bio-Contour - Our Body Slimming Collection is the next generation of shapewear. The fabric is lightweight, comfortable, and wears like a second skin. Embedded in the fabric are micro-capsules that contain cellulite fighting ingredients. The ingredients are slowly released when in contact with body heat. This collection is comprised of regular and high-waisted shorts and capris.
Primary uses: Smooth and firm silhouette under clothing, reduce visible cellulite.
Question 8: Where are your products made?
Bio-Ceramic – Most of our Bio-Ceramic products are made in Taiwan. Some Bio-Ceramic production is done in our California factory.
Bio-Energy – Most of our Bio-Energy products are made in China. Some Bio-Energy production is done in our California factory.
Bio-Contour – Our Bio-Contour products are made in our California factory using materials imported from Italy.
Question 9: How do I care for my Delfin products?
To get the most out of your DELFIN apparel, please follow the instructions on the care label:
Bio-Ceramic – Hand wash in cold water, do not wring, do not bleach, do not dry clean, line dry in shade, no harsh detergents or chemicals.
Bio-Energy – Hand wash in warm water with mild soap, do not bleach, do not tumble dry, do not dry clean, do not iron, drip dry out of direct sunlight, avoid rough surfaces.
Bio-Contour – Hand wash in warm water with mild soap, do not bleach, do not tumble dry, do not dry clean, do not iron, drip dry out of direct sunlight, avoid rough surfaces.
Question 10: Do you offer discounts?
The best way to find out about our exclusive offers, contests and give always is to sign up for our newsletter or follow us on social media ( Instagram: @delfinindonesia )
Question 11: How is your delivery schedule?
Every payment confirmation that's submitted before 10.30 AM will be shipped on the same day. After 10.30 AM, it will be shipped on the following day. We do shipment from Monday to Saturday. No shipment during national holiday.